Support Wizard by Thales

Support Wizard is an application developed by Pierre Laborde and Eric Le Pors, Global Design and Innovation Leaders at Thales. It is using the latest technological innovations from Pharo to create native and high-performance desktop human-machine interfaces (Bloc graphics engine, Toplo libraries and OS tools). The application is structured with the open-source component architecture framework Molecule. The simplicity and speed of production offered by Pharo and the power of its language allow Thales to focus our efforts on the ergonomics and graphic design of the application to offer the best possible user experience.

An interesting fact about this application is the efficiency of its development. It happened in 3 phases:

• The conception of the UX design over 4 months by a UX team (33% of the effort)
• The development over 1 month by 3 developers (50% of the effort)
• Adaptation, integration, and the finishing touches over 1 month (17% of the effort)